Refund policy

Extended Christmas Returns

To make your holiday shopping worry-free, we’re offering an Extended Christmas Return period. Any orders placed between October 1st and December 25th automatically qualify, giving you extra time to decide. Purchases made during this period can be returned right up until January 31st, so you can shop early with confidence and peace of mind.

Return Information

Our DPD or Royal Mail services are available at a cost of £4.00, this price will be deducted from the refund total. Please note, this only applies to refunds. Exchanges or faulty goods can be returned FREE of charge.

We apologise if we have sent you any item(s) in error, this does not happen often, please contact a member of our team on:

01744 419914 admin@clarkesgolf.co.uk

Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.

Custom fit, personalised or special ordered products that are not included as part of standard stock options cannot be returned for credit or refund (Exceptions to rule are made in event the item is supplied as faulty or not as described). Any free gifts supplied with the item must be returned with the item for refund.

Return Exclusions

  • The following goods may not be returned for refund:
Packs of socks that have been split.Packs of gloves that have been split.Any socks, underwear or base layers that have been worn.Any device where the Warranty has been registered or additional software has been downloaded.Blister packs that have been opened.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

Independently returned items

We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items. Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods. Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

When returning items by recorded post, we're unable to accept responsibility for items lost in transit.

Please send to the below address:
  • Clarkes Golf
  • Mill Lane
  • Rainford
  • Saint Helens
  • WA11 8LN

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:For orders received under 30 days, we will offer a full refund or exchange the faulty item. For orders received over 30 days, but less than 12 months old please contact a member of our team on

01744 419914 admin@clarkesgolf.co.uk

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.