Please contact our Customer Service Team on 01744 884721 who will advise or Email [email protected]
Our customer service opening hours are:
• 9:00am to 5:00pm Monday to Friday
• Saturdays, Sundays and Bank Holidays CLOSED
Extended Christmas Returns Policy
Items purchased between 1st November and 23rd December 2020 will qualify for our extended Christmas Returns Policy giving you the peace of mind to shop in store or online with the knowledge that any item can be returned up until 15th January 2021 for an exchange or refund.
Please note any personalised items are excluded
Normal returns exclusions apply as listed below.
After 23rd December 2020, our normal 14 day returns policy applies
In the event that you are not satisfied with any purchase from clarkesgolf.co.uk, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund.
You can confirm your intent to return all or part of your order using the enclosed Returns Form. Please complete the form as instructed.
Return shipping costs can only be refunded where we have sent the goods in error.
Item(s) We Have Sent In Error
We apologise if we have sent you any item(s) in error this does not happen often, please contact a member of our team on 01744 884721 / [email protected]
The following goods may not be returned for refund.
• Packs of socks that have been split.
• Packs of gloves that have been split.
• Any socks, underwear or baselayers that have been worn.
• Any device where the Warranty has been registered or additional software has been downloaded.
• Blister packs that have been opened.
Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.
How To Return
We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items.
Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
For orders received under 14 days, we will offer a full refund or exchange the faulty item.
For orders received over 14 days, but less than 12 months old please contact a member of our team on 01744 884721 / [email protected]
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Returning Goods that came with a Free Gift
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Clarkes’ Golf Centre