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Returns Policy

Extended Christmas Returns

All items ordered from the 31st October 2021 can be returned up until 15th January 2022 for an exchange or refund. Our standard Returns Policy shown below will apply. 

 

Return Information

In the event that you are not satisfied with any purchase from clarkesgolf.co.uk, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund.

You can confirm your intent to return all or part of your order using the enclosed Returns Form. Please complete the form as instructed. 

If you are looking to exchange your order for another item your return will be free of charge. If you are looking to return your item courier charges will be deducted from the refund total. (£4 for Royal Mail & £5.50 for DPD)

Item(s) We Have Sent In Error

We apologise if we have sent you any item(s) in error this does not happen often, please contact a member of our team on 01744 419914 / [email protected]

Warranty Information

Under consumer laws in the UK, consumers are entitled to a free of charge repair & depending on the circumstances may be entitled to a replacement, discount or refund, of defective goods or goods which do not conform with the contract of sale. These rights are in-line with manufacturer guarantees and vary between products beginning from the date of delivery of the original goods.Additionally, issuing a replacement is something that occurs under the original agreement. It does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase.

Return Exclusions

The following goods may not be returned for refund.
• Packs of socks that have been split.
• Packs of gloves that have been split.
• Any socks, underwear or baselayers that have been worn.
• Any device where the Warranty has been registered or additional software has been downloaded.
• Blister packs that have been opened.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

 

How To Return

For Royal Mail Returns:

Please contact a member of our team on 01744 419914 / [email protected] and we will provide a Tracked Royal Mail return label.

For DPD Returns:

Please click the below banner to organise a DPD UK Drop Off

For independently returned items:

Please send to the below address:

Clarkes Golf
Unit 6
Millbrook Business Park
Mill Lane
Rainford
WA11 8LZ

We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items.

Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

 

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For orders received under 14 days, we will offer a full refund or exchange the faulty item. 

For orders received over 14 days, but less than 12 months old please contact a member of our team on 01744 419914 / [email protected]

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

 

Returning Goods that came with a Free Gift

Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.